Returns & Exchanges

At Charlie by Matthew Zink, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on unworn, unwashed items with original tags and hygiene liners intact within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in the original packaging, ensuring all designer tags and hygiene strips are firmly attached to the garments.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return for quality compliance, your refund or exchange will be processed within 5-7 business days.