Frequently Asked Questions
Everything you need to know about your Charlie by Matthew Zink order.
What is your return policy?
We accept returns on unworn items with original tags and hygiene liners intact within 14 days of delivery. Please note that for health and safety reasons, swimwear must be tried on over undergarments.
How do I determine my correct size?
Charlie by Matthew Zink products are designed for a tailored, athletic fit. We recommend consulting our detailed Size Guide found on each product page to ensure the perfect fit for your body type.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your selected shipping method and destination.
Do you offer international shipping?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees incurred by their destination country's regulations.
How should I care for my Charlie swimwear?
To maintain the quality of the Italian fabrics, we recommend hand washing in cold water with mild detergent immediately after use and laying flat to dry in the shade. Avoid rough surfaces and high heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.